Returns & Exchanges
We want you to be completely satisfied with your Citizen timepiece, which is why we offer a 30-day return window for all watches in their original, unworn condition. If your purchase doesn't meet your expectations, our streamlined process ensures a quick and secure exchange or refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the watch in its original presentation box with all manuals, tags, and warranty cards included to ensure a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your shipping carton.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your return has been inspected and processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing